Tenant Services – FAQ

Living with Highpoint

Is parking available?

Yes, parking is available for our tenants on a first come, first serve basis at a discounted rate. There is also a $25.00 refundable deposit towards the parking pass. At the end of your lease, the parking pass is submitted to our office and we return your deposit. While most homes do have parking spots, parking may be unavailable at your specific location. In this case, we offer a spot at one of our other properties.

How do I sign up for utilities?

During the lease signing, we review your responsibilities in terms of the utilities. To set up an account, call Kingston Utilities at (613) 546-0000 or visit their website one week prior to your move in date. You can use their online forms to open or close an account and arrange a method of payment such as pre-authorized payments through your personal bank account.

Phone: (613) 546-0000
Website: http://www.utilitieskingston.com/account
E-mail: info@utilitieskingston.com

How do I hook up my internet, cable and phone?

Each house is appropriately pre-wired for Cogeco cable, phone and internet connection. To set up an account, contact Cogeco.

Phone: Customer Service 1-866-427-7451
Website: http://www.cogeco.ca/cable/on/en/residential/main.html

How do I pay my rent?

During the meeting to sign your lease, payment arrangements are made. You can pay via Visa, Mastercard, or Debit. The preferred method is submitting post-dated cheques for the duration of the lease.

Am I responsible for Garbage and Recycling?

Yes, you are responsible for proper storage and disposal of garbage and recycling.

What if something needs to be fixed?

HIGHPOINT prides itself on our customer service. Emergencies are addressed rapidly and efficiently through our repair staff, available 24 hours a day, seven days a week. We acknowledge non-emergency maintenance requests within 24 hours of receipt and follow up with status update reports.

The following are considered emergency requests:

No heat, water, or power in your unit
Large leak, flood, or sewage issue
Lock out or lock problem
Leaking roof/ceiling
For after hours emergency repairs, please call 613-777-8304

For all other requests during office hours, please call 613-547-3030 or click here to submit an Online Maintenance Request.

Where can I find up-to-date information about HIGHPOINT?

Our site is the best way, but feel free to also drop by our office at 177 Division St.